Website Terms and Conditions

Last updated: 28 February 2026

1. Introduction

These terms and conditions govern your use of the growthvibe.com website and the services provided by growthvibe. By accessing this website or engaging our services, you accept these terms in full. If you disagree with any part of these terms, you must not use our website or services.

growthvibe is a trading name of growthvibe HQ Ltd, a company registered in England and Wales under company number 17060985, with its registered office at 131 Finsbury Pavement, London, EC2A 1NT, UK.

2. Definitions

"Client" means any individual, company, or organisation that engages growthvibe for the provision of Services.

"Services" means the consultancy, advisory, and delivery services provided by growthvibe, including but not limited to Answer Engine Optimisation (AEO), Generative Engine Optimisation (GEO), AI visibility audits, content strategy, and related growth consultancy services.

"Deliverables" means any reports, audits, strategies, content, frameworks, or other materials produced by growthvibe in the course of providing the Services.

"We", "us", or "our" refers to growthvibe (trading name of growthvibe HQ Ltd).

"You" or "your" refers to the user of the website or the Client engaging our Services.

3. Services

growthvibe provides AI-native growth consultancy services. The specific scope, deliverables, and timelines for any engagement will be set out in a separate proposal or statement of work agreed between the parties prior to commencement.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, provided that any changes to an active engagement will be communicated to the Client in writing.

4. Fees and Payment

4.1 Invoicing and Payment Terms

All fees will be set out in the relevant proposal or statement of work. Unless otherwise agreed in writing, invoices are payable within seven (7) days of receipt.

All fees are quoted exclusive of VAT, which will be charged at the prevailing rate where applicable.

4.2 Late Payment

If payment is not received within the specified period, we reserve the right to charge interest on the overdue amount at a rate of 4% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

We also reserve the right to suspend the provision of Services until all outstanding amounts are settled in full.

4.3 Refund Policy

All fees are non-refundable. Once an invoice has been issued for work commenced or services delivered, no refunds will be provided. This applies to all retainer fees, project fees, and one-off payments.

If we are unable to deliver agreed Services due to circumstances within our control, we will offer credit towards future services at our discretion, but not a monetary refund.

5. Intellectual Property

5.1 Our Intellectual Property

All proprietary methodologies, frameworks, tools, templates, and processes used by growthvibe in the delivery of Services remain the exclusive intellectual property of growthvibe HQ Ltd. This includes, but is not limited to, our AEO measurement frameworks, audit methodologies, AI visibility scoring systems, and any software or tooling developed by or for growthvibe.

5.2 Client Deliverables

Upon full payment of all applicable fees, the Client shall own the specific deliverables produced for them as set out in the relevant statement of work. growthvibe retains the right to use anonymised, aggregated data and general learnings from any engagement for its own purposes, including methodology refinement, case studies, and thought leadership.

5.3 Third-Party Materials

Where deliverables incorporate third-party materials, such materials remain subject to their original licensing terms.

6. Confidentiality

Each party undertakes to keep confidential all information received from the other party that is designated as confidential or that ought reasonably to be considered confidential. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

We may disclose that you are a client of growthvibe for the purposes of marketing and case studies, unless you notify us in writing that you do not wish to be referenced.

7. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please refer to our Privacy Policy for full details of how we collect, use, and protect your data.

8. Limitation of Liability

To the fullest extent permitted by law, growthvibe shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunity, arising out of or in connection with the Services.

Our total aggregate liability in respect of any engagement shall not exceed the total fees paid by the Client under the relevant statement of work in the twelve (12) months preceding the claim.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

9. Disclaimers

While we use commercially reasonable efforts to deliver effective strategies and recommendations, growthvibe does not guarantee specific results, rankings, traffic volumes, or revenue outcomes. The performance of AI search engines is outside our direct control and is subject to frequent change by third-party platform providers.

Our Services are advisory in nature. The Client is responsible for implementing recommendations and for any business decisions taken as a result of our advice.

10. Termination

Either party may terminate an engagement by providing thirty (30) days' written notice, unless an alternative notice period is specified in the relevant statement of work.

Upon termination, the Client shall pay for all Services delivered up to the date of termination, including any work in progress. Any fees already paid for the current billing period are non-refundable.

We reserve the right to terminate an engagement immediately if the Client breaches these terms, fails to make payment when due, or acts in a manner that is abusive, threatening, or otherwise inappropriate towards our team.

11. Force Majeure

Neither party shall be liable for any failure or delay in performing obligations under these terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to natural disasters, pandemics, government actions, internet or telecommunications failures, or changes to third-party AI platforms.

12. Website Use

12.1 Acceptable Use

You may use our website for lawful purposes only. You must not use our website in any way that is unlawful, harmful, or that could damage or impair the availability or accessibility of the website.

12.2 Website Content

The content on our website is provided for general information purposes only. While we endeavour to keep the information accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, or reliability of the information.

12.3 Links to Third Parties

Our website may contain links to third-party websites. These links are provided for convenience only and do not signify endorsement. We have no control over and accept no responsibility for the content of third-party websites.

13. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We reserve the right to update these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of the website or Services after any changes constitutes acceptance of the revised terms.

15. Contact

If you have any questions about these terms, please contact us:

growthvibe is a trading name of growthvibe HQ Ltd, registered in England and Wales (company number 17060985). Registered office: 131 Finsbury Pavement, London, EC2A 1NT, UK.